Returns & Exchanges Policy

  1. The provisions henceforth are subject to the provisions of the Consumer Protection Law, 5741-1981 and the regulations enacted thereunder (“the Law”).
  2. In the event of a cancelled transaction prior to delivery of the products to the client, the client will be credited with the full amount paid in respect to the order, including shipping fees, if any.
  3. In the event of a cancelled transaction after the products have been sent to the client, even if they have not yet arrived at their destination, they will be made within 14 days of the receipt of the goods, and only when the products are packed in their original packaging. The transaction will not be cancelled if the products appear used or whose packaging is defective or missing, and no monetary credit will be given in respect thereof.
  4. Return and/or replacement of products to the site and/or the company will take place within 14 days from the date of purchase, and only if the products are packed in their original packaging and have not been used. If the original packaging has been opened, is defective or missing, or if the products have been used, they will not be replaced and/or returns, and no monetary credit will be given.
  5. Cancellation of a transaction, return and/or replacement of products will be done in advance by prior coordination with the customer service department of the site and/or the company, and it is hereby clarified that the site and/or the company has sole discretion regarding the state of the products that the client wishes to return and/or to replace and/or cancel the transaction in respect thereof.
  6. Credit for return and/or exchange of products and/or cancellation of a transaction will be granted to the client by means of the credit card and/or the PayPal account, details of which were provided at the time of placing the order, and in accordance with the policy of the credit card company and/or PayPal.
  7. A monetary credit shall not be given in respect to products sent to the client for which no monetary consideration has been paid, including promotions and/or gifts and/or discounts.
  8. In addition to the cost of the shipment, the site and/or the company reserve the right to deduct from the credit a cancellation fee of 5% or 100 NIS, whichever is lower, from the cost of canceling the transaction and/or return and/or replacement of the products.
  9. In the event that unique adjustments are made for the client, she or he will be charged these costs in event of a return or replacement of the products. In cases where there are additional costs such as taxes, freight charges to other destinations in Israel and/or worldwide, the client will be charged these costs.
  10. The site and/or the company shall not be responsible for the use of products other than in accordance with the general usage instructions and/or warranty included with the products.
  11. Return and/or replacement of products purchased on the site may be made by the arrival of the client to the site studio and/or the company, up to 14 days from receipt of the product only, and only after a notice was given in advance to the customer service department of the site via email or phone conversation.
  12. Any cancellation of a transaction and/or return and/or replacement of products will automatically cancel any benefit and/or right and/or gift received by the client as part of the transaction and/or in consequence thereof. The client will refund this benefit immediately upon termination of the transaction and/or return and/or replacement of the products.
  13. According to the provisions of the Consumer Protection Law, 5741-1981, the provisions summarized above do not derogate from the right of the website owner and/or the company to sue the client for damages because the value of the products that were returned and/or replaced was reduced as a result of deterioration in their condition and/or to the packaging after the products were delivered to the client, also in respect of cancellation of a transaction due to defect and/or malfunctions and/or non-conformity in the products, in light of which the client canceled the transaction.
  14. In the event of a cancelled transaction and/or return and/or replacement of products, the client shall have no right to claim direct and/or indirect damages in respect of the cancellation and/or return and/or replacement of the products, up to that time and cancellation of future charges.
  15. Cancellation of a transaction, return and/or exchange of products shall be effected by e-mail or by telephone with the website and/or the company.