FAQs

Our customer service team can be contacted on the following telephone number or email:

+972(52)6366296

info@damebags.com

Sunday to Thursday 10am – 4pm (GMT+3).

Friday and Saturday’s & Bank holidays closed.

If your call has not been answered, please leave us a message, and we will call you back within 24 hours.

If the item you are looking for is out of stock it will shown as “out of stock” on the product page.

We sometimes get more stock of a product, so we recommend that you enter your email address and this way we will email you as soon we get more stock in.

Each country has different rules, so we would advise that you contact your local postal service to find out more about the costs in your country.  Our shipping costs do not include any customs or import duties

Unfortunately once your order has been confirmed via email you cannot add a new item to your order.

You will need to place a separate order.

Please click here to find out how to return or exchange an item.

We offer worldwide delivery to most destinations. please see our delivery and returns policy.

To ensure longevity and cleanliness inside the bag, I recommend placing cosmetics and perfumes in the smaller pouch inside.

In addition, I recommend gently rubbing a thin layer of an oil-based leather protector on the exterior of the bag every few months to protect it from humidity and to breathe new life into it. such an oil can be found at most shoe stores. 

Slight soiling or minor scuffing? Your can be cleaned with a soft, damp cloth and gentle soap.

Oil stains? Cover the stain with talcum powder and let sit overnight. Brush away powder with a soft cloth. Repeat if necessary.

For more serious stains, it’s best to show the bag to a leather care professional.

If you have any issues with your bag, please contact us at info@damebags.com

We accept credit cards and also you can pay with your Paypal.

Absolutely!  Our client service representatives are available Sunday-Thursday, between the hours 10:00am – 4:00pm (GMT+3)                        at +972-52-6366296.

Dame Bags products are designed and crafted in Israel from carefully selected lightweight premium soft Italian leathers, taking their influences from the world stage as well as their hometown of Tel-Aviv. Slight variations in color and texture, as well as small imperfections in the grain, are typical of genuine leathers. These traits, as well as the leather’s vulnerability to scuffing or slight stretching at traction points, are normal, and not considered defects. With daily wear, your bag may become slightly softer and a bit darker – giving it even more character.  Your bag is designed to be an integral part of your daily and active lifestyle. We hope you enjoy your bag, appreciate its qualities, and benefit from its user-friendly features. Get comfortable with your bag, and you will love it more each day.

And always feel free to contact us with any questions you may have.